Patient Info
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Patient Info / Forms

Preparing for your first appointment

At Elements Physiotherapy and Rehabilitation in North Oshawa and Ajax, ON, our physiotherapy team is committed to finding the root cause of your condition and developing a treatment plan to help you return to a fulfilling and active lifestyle.

Here’s a list of some things you’ll need at your appointment:

  • To enable time to complete your paperwork, arrive 15 minutes early for your first visit.
  • Do you have any questions? Make a list of questions you’d like to ask during your first meeting.
  • Bring all of your documents with you. This includes a photo ID and a copy of your insurance card.
  • Please call our office ahead of time to verify your insurance benefits at 905-571-4141.
  • Prepare to talk about your medical history, previous treatments, current medications, and other relevant details.
  • Make a list of things the therapist should be aware of:
    • Describe any symptoms or limitations you have been dealing with
    • What activities, positions or movements make you worse (and better)?
    • How long have you been working on this specific problem?
    • Have you ever had similar problems?

Direct Access

Never Wait On A Referral For Physiotherapy Again!

Imagine waking up with back pain that only gets worse as the day goes on. You call your doctor’s office and learn that the next available appointment is in three days! That means you’ll be in discomfort for another three days at least. If only there was a faster way to contact someone who could assist you!

With Direct Access, physiotherapists can assess and treat patients without requiring a referral from a physician. Health care becomes more efficient and effective, allowing you to prioritize your recovery with physiotherapy! If you see our physiotherapist as soon as possible, you will feel much better!

Direct Access also saves you money and allows you to go back to your normal routine more quickly. Direct Access is all about being able to make your own judgments without being constrained by regulations. It gives you control over your medical treatment.

Insurance Info

Do you have any of these insurance policies? We have included our most popular plans for you to reference; however, this is not an exhaustive list! Please call our office at 905-571-4141 to confirm other insurance plans.

  • Blue Cross Canada
  • Chambers of Commerce Group Insurance COCGI
  • CINUP
  • Claimsecure
  • Co-Operators
  • Cowan
  • Desjardins Insurance
  • Equitable Life
  • First Canadian
  • Great West Life
  • Green Shield Canada
  • Group Health
  • Group Medical Services – GMS
  • Group Source
  • Industrial Alliance
  • Johnston Group Inc.
  • Manion
  • Manulife Financial
  • Maximum Benefit
  • Medavie Blue Cross
  • Pacific Blue Cross
  • SSQ insurance
  • Sun Life Assurance Company of Canada
  • Sunlife Financial

Elements Physiotherapy and Rehabilitation accepts a variety of health insurance plans, and we are here to assist you in navigating the world of claims and benefits. Before you arrive, please give us a call to verify your health benefits to see whether treatment services will require a copay, deductible, or coinsurance.

Elements Physiotherapy and Rehabilitation also offers a private pay plan if you do not have health insurance or have exhausted your benefits. For additional information about our service rates and payment options, please contact us as soon as possible!

Patient Testimonials

Refer a Friend

Is it possible for Elements Physiotherapy and Rehabilitation in North Oshawa and Ajax, ON to help someone you know?

Please share your experience with anybody who might benefit from physiotherapy’s pain-relieving effects and recommend them to us today!

We wish to help as many people as possible in North Oshawa and Ajax, ON find pain relief and improve mobility.

Please fill out the form below if you know someone who could benefit from our services. We’ll get back to you with more information on how we can help!

FAQs

Can I Benefit From PT Treatments?

You certainly can!

Physiotherapists are highly skilled at assessing the whole person. This means we look to identify all the factors related to your condition. We understand the interconnectedness of the body and how a problem in one area may be the symptom pointing to the source of the problem in an entirely different location.

We are also skilled at identifying whether or not you are dealing with “a” problem or multiple issues impacting you and your function.

Everyone can benefit from physiotherapy, but that doesn’t necessarily mean physiotherapy alone is all you need. We believe in collaborating with other healthcare professionals and working with you while working with another practitioner to help you get the results you deserve.

We can discuss your options and help you decide if physiotherapy is right for you. Contact us today to learn how PT can help you and make an appointment with one of our dedicated staff members.

Can I go to any physiotherapy clinic?

According to “The Patient’s Bill of Rights” law, you can decide what physiotherapy clinic you choose for your care.

Although many physicians recommend a physiotherapy clinic they may prefer, you are under no obligation to go to that clinic. No medical practitioner, insurance company, or other entity can insist you attend a physiotherapy clinic. The choice is yours to make!

Your basic patient rights include these:

  • The right to information about quality: You can look up information about medical practitioners’ credentials, statistics regarding hospitals and clinics, and what your health plan covers in easy-to-understand language.
  • The right to choose a healthcare provider: Besides your primary healthcare provider, this also covers specialists, including physiotherapists.
  • The right to emergency services: You can’t be denied treatment in an emergency.
  • The right to make decisions: It’s up to you to decide which course of treatment you want to follow.
  • The right to respect: You must be treated with respect regardless of sex, age, race, national origin, sexual orientation, or disability.
  • The right to confidentiality: Your health information is private and cannot be released without your consent.
  • The right to complain: All providers (insurance, physicians, clinics, hospitals, etc.) must have a grievance procedure.

All fifty states and the District of Columbia have made a ruling enabling patients “Direct Access” to physiotherapy services and programs. You can contact a physiotherapist without a physician’s prescription or referral.

Call Elements Physiotherapy and Rehabilitation at 905-571-4141 today if you have any questions!

Can I Continue Seeing a Therapist Even When I Feel Better?

Absolutely!

Once you have finished your therapy sessions, you can continue to see your physiotherapist. There are several different ways to do this, for example:

  • Your therapist will see you review and progress your at-home therapy program.
  • You can schedule a re-evaluation after a month to ensure you are still doing well and modify your home program as needed.
  • You can arrange to see your therapist regularly (i.e., every six months) for a consultation to assess your progress, ensure you are not regressing, and deal with anything new that may have started.

We can also arrange to meet you at your gym to work with you on determining what equipment and exercises would benefit your continued recovery.

Can My Physiotherapist Diagnose Me?

Yes and no!

This may be a bit confusing, but in most cases, the word “diagnosis” is exclusively for a physician. Although not everyone in healthcare knows this, for legal reasons, an official diagnosis comes from a physician.

That being said, physiotherapists are often used to confirm or deny a diagnosis. As the physiotherapy profession has grown, so has the respect and responsibility within the healthcare systems. So, technically speaking, a physiotherapist will conduct an “assessment” of your situation to clarify your specific situation, and physiotherapists are particularly skilled at getting to the root “cause” of your condition.

When you come for your initial session at Elements Physiotherapy and Rehabilitation, your physiotherapist will do a thorough evaluation that consists of a detailed history and a comprehensive physical examination. This first assessment establishes the severity of your injury or illness. It also helps establish the source of your symptoms and the factors contributing to your condition.

Physiotherapists routinely collaborate with physicians to provide confirmation or potential contradictions to a diagnosis to ensure that your diagnosis is correct and your treatment plan is appropriate.